Frequently asked questions
Answers are based on Casolaro's terms of sale.
Orders and prices
Do prices include VAT?
No. Prices on the site exclude VAT: 22% VAT is added in the cart.
Why are some items sold in packs?
Many professional items are sold in packs (for example 6 or 12 pieces). The product page shows the price per piece, the pack price and how many packs you are ordering.
Can I order without a VAT number?
Yes. Customers buying with a personal tax code are consumers and can withdraw within 14 days.
Delivery
How much is delivery?
In Italy it costs €20 + VAT and it is free for orders over €399.99 + VAT.
Do you deliver to small islands and remote areas?
Yes, with a surcharge that always applies: €10 for remote areas and €15 for small islands, based on the couriers' postcode list.
Do you ship abroad?
Yes, worldwide, on quotation: email casolaro@casolaro.com with the items and the destination.
Payments
How can I pay?
By card through Banca Sella's GestPay or with PayPal.
Returns
Can I return an item?
Consumers can withdraw within 14 days of receipt by emailing casolaro@casolaro.com. Customers buying with a VAT number, as professionals, do not have the withdrawal right of the Consumer Code.
Services
Can you print my logo on plates?
Yes, the graphic department customises porcelain, glassware, cutlery, menus, textiles and clothing. Try the preview on the Customise page.
How do gift cards work?
They are valid for one year, must be used in one purchase and are not refundable. See the Gift card page.
How do I book a course or an event?
Booking is required, with advance payment of the fee. Email infoeventi@casolaro.com or WhatsApp +39 320 362 4108. Upcoming events are on the Events page.
What is in the customer area?
Orders, lists of your items, company details and addresses. Sign in or register.